Heberto Garza, Jr, MD, RPH

Patient Satisfaction Survey

Overall Satisfaction
4.9 out of 5
508 Ratings
223 Comments

Education

  • Internal Medicine Residency, University of Texas Health Science Center at San Antonio, Texas
  • Medical School, Texas Medical Branch at Galveston, Texas
  • Bachelor of Science, University of Texas at Austin College of Pharmacy
  • Member of the Texas Medical Association, Bexar County Medical Society and Christian Medical and Dental Association

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.9
Provider showed concern
4.9
Friendliness/courtesy of CP
4.9
CP spoke using clear language
4.9
Provider explained things clearly
4.9
Provider included you in decisions
4.9
Patients' confidence in CP
4.9
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Jan 30, 2022
Dr. Garza's nurse Bobby is Dr Garza's right hand. She tends to business taking care of preliminary needs with compassion.
Jan 30, 2022
Dr. Garza is knowledgeable and attentive to medical details and needs of patient.
Jan 30, 2022
Very blessed by Dr. Garza's ability to respond so quickly.
Jan 28, 2022
I was on hold and finally put to voicemail so I hung up. I was in the area and walked in and made an appointment easily for the next morning.
Jan 28, 2022
Good
Jan 28, 2022
Good experience
Jan 28, 2022
Very good
Jan 28, 2022
Dr. Garza is very professional, he explained what I needed to know .
Jan 28, 2022
Very nice
Jan 28, 2022
No delays
Jan 28, 2022
It was alright . With Covid 19 everyone was very professional and respectful.
Jan 23, 2022
Great Dr. And staff
Jan 23, 2022
Excellent
Jan 23, 2022
Good hygiene in all the office.
Jan 23, 2022
My dr is very concerned with my cart.
Jan 23, 2022
Excellent the staff is efficient.
Jan 23, 2022
No problems
Jan 23, 2022
Good, very good
Jan 23, 2022
Never an issue at Dr. Garza's office from making appointment, to checkout and portal questions answered. I have and will continue to recommend Dr. Garza to others.
Jan 23, 2022
Dr. Garza is the best. He listens, explains everything and does not rush and always asks, "do you understand and do you have any more questions. My wife and I are very fortunate to have Dr. Garza as our PC.
Jan 23, 2022
Same as before, always good experience with Dr. Garza's staff, all of them.
Jan 23, 2022
Never any issues.
Jan 23, 2022
Always excellent experience with Dr. Garza's staff from making appointment, registration to exam room and anything/everything else.
Jan 22, 2022
Very professional
Jan 22, 2022
Have known Bobbi(Dr.Garza's nurse) and Dr. Garza for a long time, and they work very well together.
Jan 22, 2022
Dr. Garza is a knowledgeable and thorough physician.
Jan 22, 2022
Very pleasant and friendly
Jan 22, 2022
Acceptable amount of wait time
Jan 22, 2022
Matter-of-fact and business-like
Jan 21, 2022
Hands down this is the best family doctor we have ever had. Knowledgeable, attentive, personable, runs a great office and staff. We are getting excellent care and have great confidence in Dr. Garza.
Jan 21, 2022
Very attentive, professional, and friendly 🙂
Jan 20, 2022
Good
Jan 20, 2022
I did not understand about the required Medicare Wellness exam, and they patiently explained it to me. I am sorry to have inconvenienced them time wise and plan to do better next time. I count on Dr. Garza and his good staff and am grateful for the high level of care. I am deeply grateful to Dr. Garza that he took time to listen to a very serious I concern I had. Lillian Morris
Jan 20, 2022
Grateful for Teresa
Jan 20, 2022
Grateful
Jan 20, 2022
Grateful to Dr. Garza for his care.
Jan 20, 2022
This office has been an extremely positive experience for me ( and several members of my family).
Jan 20, 2022
Dr Garza has been my PC for a number of years and I've never been disappointed. He is caring and thoughtful and very easy to engage with.
Jan 20, 2022
Staff is always helpful and polite.
Jan 20, 2022
Bobbie is wonderful. Always pleasant, thorough but willing chat as well. Makes me feel very comfortable.
Jan 20, 2022
Excellent!!!
Jan 20, 2022
Dr. Garza is Outstanding.
Jan 19, 2022
Easy to connect.
Jan 18, 2022
Registration area person very rude
Jan 18, 2022
The people at the tip of the spear providing services, the doctor and the nurse, we're great it's just a hassle of getting an appointment in the not terribly helpful attitude of the front desk.
Jan 18, 2022
Best doctor I have seen in a long long time
Jan 18, 2022
She was very helpful, very professional and made everything much easier for me
Jan 18, 2022
Once I get past the trying to get an appointment phase and wrestle with the staff to assure them that in fact I did fill out the necessary online work before I arrived, it goes OK
Jan 18, 2022
Painful to go through the switchboard to get an appointment. Calls on hold and then calls not returned. Every time I try to get an appointment I go through this rigor and generally have to call several times.
Jan 14, 2022
No issues.
Jan 14, 2022
A very efficient process.
Jan 14, 2022
A very cordial interview.
Jan 14, 2022
Very respectful and ready to help
Jan 11, 2022
If only it would take less time to get a call back
Jan 11, 2022
I lft a message last week and never had an answer.
Jan 7, 2022
All good
Jan 7, 2022
The survey speaks for me
Jan 7, 2022
Very professional staff
Jan 7, 2022
Everything was excellent
Jan 7, 2022
Excellent staff at all levels
Jan 7, 2022
They are always polite and knowledgable
Jan 7, 2022
Dr. Garza is wonderful and I feel so fortunate that he is caring for me and my family
Jan 5, 2022
Highly recommend Dr Garza but GP the clinic itself needs improvement
Jan 5, 2022
Dr Garza is fantastic
Jan 5, 2022
I have and will continue to recommend Dr Garza
Jan 5, 2022
Dr Garza is an amazing, caring person I have trusted him fir many years.
Jan 4, 2022
I do not think it is necessary to have an evaluation of my doctor. He is excellent and it is a waste of time.
Jan 4, 2022
Can't get into portal
Jan 3, 2022
Excellent physician; caring; knowledgeable
Oct 14, 2021
Dr. Garza is always warm, compassionate, and knowledgeable, and he does not rush the conversation. This visit was no exception.
Oct 14, 2021
Couldn't get in through initial link; this has happened before and I'm not sure why. However, Bobi took care of it quickly and got me in.
Oct 13, 2021
Dr. Garza Is a great doctor and I have a lot of respect for him. Same goes got his nurse Bobbie.
Oct 13, 2021
Great first-time experience in Medicare w my new PCP. I have been ion the military system for the past 45 years. Great job. Great Doc!
Oct 10, 2021
Excellent
Oct 10, 2021
Excellent as always with Dr. Garza
Oct 9, 2021
Could not talk to anyone on the phone the system just kept going back to the starting point. had to schedule the appointment on line.
Oct 7, 2021
Everyone was very personable and professional.
Sep 29, 2021
Rude receptionist still!
Sep 27, 2021
Dr is THE BEST
Sep 27, 2021
Always pleasant
Sep 27, 2021
Received excellent care from Terry to Dr Garza to Bobbie!
Sep 26, 2021
Had to wait 40 minutes to get my blood drawn.
Sep 25, 2021
Dr Garza nurse did a great job
Sep 25, 2021
Excellent experience with office staff and Dr Garza
Sep 24, 2021
Didn't feel the first person gave me real clear directions about the fact that I didn't have to do ANYTHIBG once I was in the "waiting room."
Sep 24, 2021
Virtual visit; didn't need to be concerned about protecting my safety.
Sep 24, 2021
The nurse was Bobbi; she called me back when I hung up because I felt I needed to start the call again. She let me know that all I had to do when I got connected, was to wait in the ",waiting room for Dr. Garza to show up. After that, it worked just fine.
Sep 24, 2021
Again I will say it was a virtual visit. Dr. Garza had to find something during our visit which slowed us down. I believe it was the answers to my previous questions with tha staff person. Dr. Garza decided to find it later since I told him I had another appointment soon. The only really definitive thing he said was that he would find me a psychiatrist so that I could look into changing the meds in on for anxiety and depression.
Sep 24, 2021
This was a Virtual visit. I'm quite sure I did not schedule it that was because I'm not crazy about technology!!
Sep 24, 2021
Only reason I didn't mark "very good " is location of office. I don't mind the travel but this office is too far away for most who ask about my PCP
Sep 24, 2021
Very prompt
Sep 24, 2021
Everyone is always professional and good spirited.
Sep 22, 2021
The appointment was virtual
Sep 22, 2021
The appointment was virtual.
Sep 20, 2021
I have already recommended both doctor Garza and the clinic is nic to others.
Sep 20, 2021
Everything was great for me at the clinic.
Sep 20, 2021
Doctor Garza is the best primary care physician that I have ever had. Additionally, the clinic is well run and helpful for me.
Sep 20, 2021
I was satisfied with how I was treated.
Sep 20, 2021
Heberto Garza is an outstanding physician. And the clinic is helpful and staffed with great people.
Sep 17, 2021
I recommend Dr Garza all the time. He's been gracious to take my friends I've recommended. 2 of my friends are retired physicians and they agree with me that he's an excellent physician. He always listens carefully and gives very good medical advice.
Sep 17, 2021
The staff listen carefully. I've always felt that I was heard. I was having trouble getting an appointment with a pulmonologist. Dr Garza was able to get me into another one. Very grateful!
Sep 17, 2021
I do recommend Dr Garza. He's been very good to take on my friends who need a physician as his schedule permits. Everyone I know who goes to him agrees with me that he's the best Doctor in town.
Sep 17, 2021
She went through her questions politely and kindly. Even had a sense of humor which I appreciate.
Sep 17, 2021
There were no delays. Everything worked like clockwork.
Sep 17, 2021
I've never had a bad experience here. Dr Garza is the best doctor in town in my opinion. The entire staff is responsive, polite, and helpful.
Sep 16, 2021
She was very good at noting some changes in my medication list
Sep 15, 2021
Dr Garza has always been very caring and compassionate.
Sep 15, 2021
The wait time is very good.
Sep 15, 2021
Lab personnel are proficient and professional but the wait time sucks!
Sep 15, 2021
Dr. Garza is always thorough and professional, I have great confidence in him!
Sep 15, 2021
Bobby is great!
Sep 15, 2021
Your online registration is in need of work! I spent 15 minutes trying to do it and finally gave up! It restarted at least 3 times with none of the information already entered saved.
Sep 15, 2021
All good
Sep 15, 2021
Great doctor and on top of his "game "
Sep 15, 2021
Great staff and Dr Garza is wonderful
Sep 15, 2021
He is an excellent doctor.
Sep 15, 2021
His office is very easy to visit, staff is courteous and dr Garza is the best.
Sep 15, 2021
I was called about the need to have an appointment but was not told it was for a Medicare well visit. If I had known that I wouldn't have made it since I see him about every 3-4 months. A Medicare well visit is a waste of time and money.
Sep 13, 2021
Can't get lab results because of passwords and technologyand portal
Sep 13, 2021
Dr. Garza is the best!
Sep 13, 2021
GOOD! Nurse Bobbie stayed with me until the start of the virtual call.
Sep 11, 2021
Very caring staff. Dr. Garza is thorough and very insightful.
Sep 8, 2021
Appreciate timely visit
Sep 8, 2021
Wish we could communicate by phone
Sep 8, 2021
Dr Garza is terrific. Best MD visit I have ever had.
Sep 8, 2021
I definitely love Dr. Garza,have been a long time patient and will continue to be until I absolutely can't anymore. Have no desire to ever see another doctor
Sep 8, 2021
I am absolutely happy with Dr. Garza's staff.
Sep 8, 2021
Bobbie is the best
Sep 6, 2021
Na
Sep 6, 2021
Na
Sep 6, 2021
Na
Sep 2, 2021
I have to phone to get the appointment I need. Online doesn't ask the right questions.
Aug 8, 2021
Excellent safety protocols were in place by Staff and Physician.
Aug 8, 2021
Dr. Garza and Bobbie are an excellent team!
Aug 8, 2021
Dr. Garza has been my primary care physician for 18 years. He is an outstanding physician. He is personable, engaging, and interested in my health and personal wellbeing. He is direct in his assessment and commentary; and I trust him.
Aug 8, 2021
Bobbie is always fabulous. She is extremely personable; and she is an excellent listener and notetaker.
Aug 8, 2021
Very efficient; expeditious without feeling rushed.
Aug 8, 2021
I appreciated the opportunity to complete all of the medical documents on line before my scheduled appointment; which included check-in.
Aug 6, 2021
Dr. Garza is wondrrfu and very professional
Aug 5, 2021
I recommend this practice all the time
Aug 5, 2021
Bobby is great. I am so glad she is still with Dr Garza
Aug 5, 2021
Dr Garza is the best. Although I have temporarily relocated to another city, I still see him as my primary driving 3 hours for appointments. I can't imagine getting the same level of care from anyone else
Aug 2, 2021
None
Aug 2, 2021
Dr Heberto Garza is an awesome Professional who goes up and beyond to provide services to his patients. Rated 10
Aug 2, 2021
Excellent service from Bobbie, Dr. Heberto s Nurse
Aug 2, 2021
Excellent service
Aug 2, 2021
Excellent service
Aug 2, 2021
During my online checkin, under the gender question, the choices did not include "male" and "female," only "identifies as male" and "identifies as female." I do not "identify" as female, I am female. I would like you to return biological genders to the choice list.
Aug 2, 2021
Very good experience. Will recommend.
Aug 2, 2021
Great manner and demeanor, thorough, efficient, caring, knowledgeable. Highest rating.
Aug 2, 2021
Could have been friendlier and more engaging. Smile and eye contact .
Aug 2, 2021
Very smooth and efficient
Aug 1, 2021
Appointments with Dr. Garza and his staff are always an excellent experience in health care delivery...should be the standard but sadly is not...I speak as a hospital administrator.
Aug 1, 2021
I would recommend Dr.Garza to anyone along with Dr Paul Smith, who saw me at rehab.
Aug 1, 2021
Dr. Garza is the best! Very professional and interested in his care.
Jul 30, 2021
Dr. Garza runs a good ship!His staff works well with himHe Is the best Doctor for In my 65 years experience with my health
Jul 29, 2021
Wish you had longer time before going to message only
Jul 28, 2021
Totally comfortable with everyone we deal with.
Jul 28, 2021
My wife and I have had Dr. Heberto Garza as our primary doctor for 15 or more years and highly recommend him for his help, concern and professionalism in all cases. We do not hesitate to highly recommend him
Jul 28, 2021
No issues, all good.
Jul 28, 2021
Very friendly, courteous and helpful.
Jul 28, 2021
Once in the office, the office administration staff is most helpful and accommodating. Also, the Physicians staff is most helpful, friendly and accommodating.
Jul 28, 2021
Hard times calling in using main office number. Recently have been getting a recorded mans voice answering the call and referring me to various physicians offices, but when pushing the button for selected physician, it goes to another recording, then voice mail - very confusing, not happy camper. Also, when I call, I generally want to talk to my doctor or his aids and that recording is not helpful. On last occasion I was calling to find out what the hours were for this locations lab and I was not able to get anyone to talk to other than recordings, the last one saying I would hear back from someone in the next 2-3 business days - ridiculous! I actually drove to the office, when inside and talked to to a real person. Quite honestly, it has become harder to talk to a real person timely.
Jul 27, 2021
I can say nothing adverse about Dr. Garza or his staff.
Jul 25, 2021
Dr. Garza is a consummate professional, extremely caring and very knowledgeable.
Jul 23, 2021
Depends upon the referral.
Jul 23, 2021
Good clinlinlyness.
Jul 23, 2021
Good referral.
Jul 23, 2021
Good and made notes.
Jul 23, 2021
Good Availability.
Jul 23, 2021
Good Availability.
Jul 23, 2021
Quick response and Dr Garza was very accommodating.
Jul 23, 2021
Tele con. Did not see a nurse.
Jul 20, 2021
Dr. Garza is an extremely professional doctor who is kind and listens to his patients concerns!! We are fortunate to have him as our Doctor!
Jul 20, 2021
Yes I would recommend
Jul 20, 2021
Over all good
Jul 20, 2021
Dr Garza is a very good doctor
Jul 20, 2021
Nurses were good
Jul 20, 2021
Over all good
Jul 20, 2021
The girl in front desk was not very nice it look like she was having a bad morning did take name sorry
Jul 16, 2021
Best doctor experience ever!
Jul 15, 2021
Difficult to talk to someone on the phone.
Jul 14, 2021
I have no complaints.
Jul 14, 2021
Reviewed my records and gave me a care plan.
Jul 14, 2021
Very professional!!
Jul 14, 2021
I had a very good experience. Lab tech was "Great" I did not even feel the stick!!!
Jul 14, 2021
Bobbie, Dr Garza's nurse was professional and sweet. Dr Garza was thorough and explained everything to me along with answering all my questions.
Jul 13, 2021
I have total confidence in Dr, Garza
Jul 13, 2021
Service and care is always "Spot On"
Jul 13, 2021
New nurse since regular assistant was off duty
Jul 13, 2021
I arrived 15 minutes early became I live 60 miles away!
Jul 10, 2021
I would do these by choice anytime
Jul 10, 2021
Dr Garza is one of the most professional, compassionate and empathetic physicians I have ever met.
Jul 10, 2021
I left a message on the portal at 11:30pm and was pleasantly surprised to get a call first thing the next morning.
Jul 9, 2021
All good!
Jul 8, 2021
Great doctor- wonderful visit
Jul 8, 2021
The office polices and staff are very off-putting.
Jul 8, 2021
The front desk staff is very unpleasant. Never a single smile or pleasant attitude. The "greeter" side is worse than the checkout side but both are lacking in basic customer service skills.
Jul 7, 2021
My experiences have always been good.
Jul 7, 2021
Dr. Garza is always pleasant, personable, kind and informative
Jul 7, 2021
The experiences are always professional and pleasant.
Jul 7, 2021
It is always a pleasure to go to Med First: staff are courteous and pleasant; there is never a long wait to see the physician.
Jul 6, 2021
It is impossible to speak to anyone when you call the doctor's office. You are told you are next in line in the queue and then all of a sudden you're told your only option is to leave a voicemail. Upon leaving a voicemail, no one ever returns your call. It's an infuriating process.
Jul 6, 2021
Dr. Garza always explains everything and makes things easy to keep healthy. There should be more Dr.'s like Dr. Garza .
Jul 6, 2021
Its very good
Jul 6, 2021
I always have a good experience when I go to Dr. Garza's office.
Jul 6, 2021
Great Job
Jul 6, 2021
Dr. Garza's Nurse is the best she is always been so nice and professional.
Jul 6, 2021
Excellent its always easy to make appointment's with Dr. Garza's office
Jul 5, 2021
Expert, compassionate healthcare
Jul 5, 2021
Allowed me to pull off road to a safe spot; ordered xrays
Jul 5, 2021
Very accommodating
Jul 3, 2021
Fabulous care
Jul 3, 2021
Excellent
Jul 3, 2021
Good
Jul 3, 2021
Good
Jul 3, 2021
Very good experience
Jul 3, 2021
Good - Enjoyed the visit very much. If we had known a wellness visit could be so much fun, we would have done one before
Jul 3, 2021
Very Good ! Dr Garza is always great !
Jul 3, 2021
Very good experience - no cpmplaints at all
Jul 3, 2021
Dr. Garza is extremely patient and compassionate, I am very grateful he is my physician.
Jul 3, 2021
It was a very good visit and Dr. Garza was very thorough and explained all the results of the lab work.
Jul 1, 2021
Dr. Garza's medical knowledge is unmatched in my opinion. He leaves no stone unturned to find the treatment I need.