Heberto Garza, Jr, MD, RPH

Patient Satisfaction Survey

Overall Satisfaction
4.9 out of 5
525 Ratings
237 Comments

Education

  • Internal Medicine Residency, University of Texas Health Science Center at San Antonio, Texas
  • Medical School, Texas Medical Branch at Galveston, Texas
  • Bachelor of Science, University of Texas at Austin College of Pharmacy
  • Member of the Texas Medical Association, Bexar County Medical Society and Christian Medical and Dental Association

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.9
Provider showed concern
4.9
Friendliness/courtesy of CP
4.9
CP spoke using clear language
4.9
Provider explained things clearly
4.9
Provider included you in decisions
4.9
Patients' confidence in CP
4.9
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Oct 14, 2021
Dr. Garza is always warm, compassionate, and knowledgeable, and he does not rush the conversation. This visit was no exception.
Oct 14, 2021
Couldn't get in through initial link; this has happened before and I'm not sure why. However, Bobi took care of it quickly and got me in.
Oct 13, 2021
Dr. Garza Is a great doctor and I have a lot of respect for him. Same goes got his nurse Bobbie.
Oct 13, 2021
Great first-time experience in Medicare w my new PCP. I have been ion the military system for the past 45 years. Great job. Great Doc!
Oct 10, 2021
Excellent
Oct 10, 2021
Excellent as always with Dr. Garza
Oct 9, 2021
Could not talk to anyone on the phone the system just kept going back to the starting point. had to schedule the appointment on line.
Oct 7, 2021
Everyone was very personable and professional.
Sep 29, 2021
Rude receptionist still!
Sep 27, 2021
Dr is THE BEST
Sep 27, 2021
Always pleasant
Sep 27, 2021
Received excellent care from Terry to Dr Garza to Bobbie!
Sep 26, 2021
Had to wait 40 minutes to get my blood drawn.
Sep 25, 2021
Dr Garza nurse did a great job
Sep 25, 2021
Excellent experience with office staff and Dr Garza
Sep 24, 2021
Didn't feel the first person gave me real clear directions about the fact that I didn't have to do ANYTHIBG once I was in the "waiting room."
Sep 24, 2021
Virtual visit; didn't need to be concerned about protecting my safety.
Sep 24, 2021
The nurse was Bobbi; she called me back when I hung up because I felt I needed to start the call again. She let me know that all I had to do when I got connected, was to wait in the ",waiting room for Dr. Garza to show up. After that, it worked just fine.
Sep 24, 2021
Again I will say it was a virtual visit. Dr. Garza had to find something during our visit which slowed us down. I believe it was the answers to my previous questions with tha staff person. Dr. Garza decided to find it later since I told him I had another appointment soon. The only really definitive thing he said was that he would find me a psychiatrist so that I could look into changing the meds in on for anxiety and depression.
Sep 24, 2021
This was a Virtual visit. I'm quite sure I did not schedule it that was because I'm not crazy about technology!!
Sep 24, 2021
Only reason I didn't mark "very good " is location of office. I don't mind the travel but this office is too far away for most who ask about my PCP
Sep 24, 2021
Very prompt
Sep 24, 2021
Everyone is always professional and good spirited.
Sep 22, 2021
The appointment was virtual
Sep 22, 2021
The appointment was virtual.
Sep 20, 2021
I have already recommended both doctor Garza and the clinic is nic to others.
Sep 20, 2021
Everything was great for me at the clinic.
Sep 20, 2021
Doctor Garza is the best primary care physician that I have ever had. Additionally, the clinic is well run and helpful for me.
Sep 20, 2021
I was satisfied with how I was treated.
Sep 20, 2021
Heberto Garza is an outstanding physician. And the clinic is helpful and staffed with great people.
Sep 17, 2021
I recommend Dr Garza all the time. He's been gracious to take my friends I've recommended. 2 of my friends are retired physicians and they agree with me that he's an excellent physician. He always listens carefully and gives very good medical advice.
Sep 17, 2021
The staff listen carefully. I've always felt that I was heard. I was having trouble getting an appointment with a pulmonologist. Dr Garza was able to get me into another one. Very grateful!
Sep 17, 2021
I do recommend Dr Garza. He's been very good to take on my friends who need a physician as his schedule permits. Everyone I know who goes to him agrees with me that he's the best Doctor in town.
Sep 17, 2021
She went through her questions politely and kindly. Even had a sense of humor which I appreciate.
Sep 17, 2021
There were no delays. Everything worked like clockwork.
Sep 17, 2021
I've never had a bad experience here. Dr Garza is the best doctor in town in my opinion. The entire staff is responsive, polite, and helpful.
Sep 16, 2021
She was very good at noting some changes in my medication list
Sep 15, 2021
Dr Garza has always been very caring and compassionate.
Sep 15, 2021
The wait time is very good.
Sep 15, 2021
Lab personnel are proficient and professional but the wait time sucks!
Sep 15, 2021
Dr. Garza is always thorough and professional, I have great confidence in him!
Sep 15, 2021
Bobby is great!
Sep 15, 2021
Your online registration is in need of work! I spent 15 minutes trying to do it and finally gave up! It restarted at least 3 times with none of the information already entered saved.
Sep 15, 2021
All good
Sep 15, 2021
Great doctor and on top of his "game "
Sep 15, 2021
Great staff and Dr Garza is wonderful
Sep 15, 2021
He is an excellent doctor.
Sep 15, 2021
His office is very easy to visit, staff is courteous and dr Garza is the best.
Sep 15, 2021
I was called about the need to have an appointment but was not told it was for a Medicare well visit. If I had known that I wouldn't have made it since I see him about every 3-4 months. A Medicare well visit is a waste of time and money.
Sep 13, 2021
Can't get lab results because of passwords and technologyand portal
Sep 13, 2021
Dr. Garza is the best!
Sep 13, 2021
GOOD! Nurse Bobbie stayed with me until the start of the virtual call.
Sep 11, 2021
Very caring staff. Dr. Garza is thorough and very insightful.
Sep 8, 2021
Appreciate timely visit
Sep 8, 2021
Wish we could communicate by phone
Sep 8, 2021
Dr Garza is terrific. Best MD visit I have ever had.
Sep 8, 2021
I definitely love Dr. Garza,have been a long time patient and will continue to be until I absolutely can't anymore. Have no desire to ever see another doctor
Sep 8, 2021
I am absolutely happy with Dr. Garza's staff.
Sep 8, 2021
Bobbie is the best
Sep 6, 2021
Na
Sep 6, 2021
Na
Sep 6, 2021
Na
Sep 2, 2021
I have to phone to get the appointment I need. Online doesn't ask the right questions.
Aug 8, 2021
Excellent safety protocols were in place by Staff and Physician.
Aug 8, 2021
Dr. Garza and Bobbie are an excellent team!
Aug 8, 2021
Dr. Garza has been my primary care physician for 18 years. He is an outstanding physician. He is personable, engaging, and interested in my health and personal wellbeing. He is direct in his assessment and commentary; and I trust him.
Aug 8, 2021
Bobbie is always fabulous. She is extremely personable; and she is an excellent listener and notetaker.
Aug 8, 2021
Very efficient; expeditious without feeling rushed.
Aug 8, 2021
I appreciated the opportunity to complete all of the medical documents on line before my scheduled appointment; which included check-in.
Aug 6, 2021
Dr. Garza is wondrrfu and very professional
Aug 5, 2021
I recommend this practice all the time
Aug 5, 2021
Bobby is great. I am so glad she is still with Dr Garza
Aug 5, 2021
Dr Garza is the best. Although I have temporarily relocated to another city, I still see him as my primary driving 3 hours for appointments. I can't imagine getting the same level of care from anyone else
Aug 2, 2021
None
Aug 2, 2021
Dr Heberto Garza is an awesome Professional who goes up and beyond to provide services to his patients. Rated 10
Aug 2, 2021
Excellent service from Bobbie, Dr. Heberto s Nurse
Aug 2, 2021
Excellent service
Aug 2, 2021
Excellent service
Aug 2, 2021
During my online checkin, under the gender question, the choices did not include "male" and "female," only "identifies as male" and "identifies as female." I do not "identify" as female, I am female. I would like you to return biological genders to the choice list.
Aug 2, 2021
Very good experience. Will recommend.
Aug 2, 2021
Great manner and demeanor, thorough, efficient, caring, knowledgeable. Highest rating.
Aug 2, 2021
Could have been friendlier and more engaging. Smile and eye contact .
Aug 2, 2021
Very smooth and efficient
Aug 1, 2021
Appointments with Dr. Garza and his staff are always an excellent experience in health care delivery...should be the standard but sadly is not...I speak as a hospital administrator.
Aug 1, 2021
I would recommend Dr.Garza to anyone along with Dr Paul Smith, who saw me at rehab.
Aug 1, 2021
Dr. Garza is the best! Very professional and interested in his care.
Jul 30, 2021
Dr. Garza runs a good ship!His staff works well with himHe Is the best Doctor for In my 65 years experience with my health
Jul 29, 2021
Wish you had longer time before going to message only
Jul 28, 2021
Totally comfortable with everyone we deal with.
Jul 28, 2021
My wife and I have had Dr. Heberto Garza as our primary doctor for 15 or more years and highly recommend him for his help, concern and professionalism in all cases. We do not hesitate to highly recommend him
Jul 28, 2021
No issues, all good.
Jul 28, 2021
Very friendly, courteous and helpful.
Jul 28, 2021
Once in the office, the office administration staff is most helpful and accommodating. Also, the Physicians staff is most helpful, friendly and accommodating.
Jul 28, 2021
Hard times calling in using main office number. Recently have been getting a recorded mans voice answering the call and referring me to various physicians offices, but when pushing the button for selected physician, it goes to another recording, then voice mail - very confusing, not happy camper. Also, when I call, I generally want to talk to my doctor or his aids and that recording is not helpful. On last occasion I was calling to find out what the hours were for this locations lab and I was not able to get anyone to talk to other than recordings, the last one saying I would hear back from someone in the next 2-3 business days - ridiculous! I actually drove to the office, when inside and talked to to a real person. Quite honestly, it has become harder to talk to a real person timely.
Jul 27, 2021
I can say nothing adverse about Dr. Garza or his staff.
Jul 25, 2021
Dr. Garza is a consummate professional, extremely caring and very knowledgeable.
Jul 23, 2021
Depends upon the referral.
Jul 23, 2021
Good clinlinlyness.
Jul 23, 2021
Good referral.
Jul 23, 2021
Good and made notes.
Jul 23, 2021
Good Availability.
Jul 23, 2021
Good Availability.
Jul 23, 2021
Quick response and Dr Garza was very accommodating.
Jul 23, 2021
Tele con. Did not see a nurse.
Jul 20, 2021
Dr. Garza is an extremely professional doctor who is kind and listens to his patients concerns!! We are fortunate to have him as our Doctor!
Jul 20, 2021
Yes I would recommend
Jul 20, 2021
Over all good
Jul 20, 2021
Dr Garza is a very good doctor
Jul 20, 2021
Nurses were good
Jul 20, 2021
Over all good
Jul 20, 2021
The girl in front desk was not very nice it look like she was having a bad morning did take name sorry
Jul 16, 2021
Best doctor experience ever!
Jul 15, 2021
Difficult to talk to someone on the phone.
Jul 14, 2021
I have no complaints.
Jul 14, 2021
Reviewed my records and gave me a care plan.
Jul 14, 2021
Very professional!!
Jul 14, 2021
I had a very good experience. Lab tech was "Great" I did not even feel the stick!!!
Jul 14, 2021
Bobbie, Dr Garza's nurse was professional and sweet. Dr Garza was thorough and explained everything to me along with answering all my questions.
Jul 13, 2021
I have total confidence in Dr, Garza
Jul 13, 2021
Service and care is always "Spot On"
Jul 13, 2021
New nurse since regular assistant was off duty
Jul 13, 2021
I arrived 15 minutes early became I live 60 miles away!
Jul 10, 2021
I would do these by choice anytime
Jul 10, 2021
Dr Garza is one of the most professional, compassionate and empathetic physicians I have ever met.
Jul 10, 2021
I left a message on the portal at 11:30pm and was pleasantly surprised to get a call first thing the next morning.
Jul 9, 2021
All good!
Jul 8, 2021
Great doctor- wonderful visit
Jul 8, 2021
The office polices and staff are very off-putting.
Jul 8, 2021
The front desk staff is very unpleasant. Never a single smile or pleasant attitude. The "greeter" side is worse than the checkout side but both are lacking in basic customer service skills.
Jul 7, 2021
My experiences have always been good.
Jul 7, 2021
Dr. Garza is always pleasant, personable, kind and informative
Jul 7, 2021
The experiences are always professional and pleasant.
Jul 7, 2021
It is always a pleasure to go to Med First: staff are courteous and pleasant; there is never a long wait to see the physician.
Jul 6, 2021
It is impossible to speak to anyone when you call the doctor's office. You are told you are next in line in the queue and then all of a sudden you're told your only option is to leave a voicemail. Upon leaving a voicemail, no one ever returns your call. It's an infuriating process.
Jul 6, 2021
Dr. Garza always explains everything and makes things easy to keep healthy. There should be more Dr.'s like Dr. Garza .
Jul 6, 2021
Its very good
Jul 6, 2021
I always have a good experience when I go to Dr. Garza's office.
Jul 6, 2021
Great Job
Jul 6, 2021
Dr. Garza's Nurse is the best she is always been so nice and professional.
Jul 6, 2021
Excellent its always easy to make appointment's with Dr. Garza's office
Jul 5, 2021
Expert, compassionate healthcare
Jul 5, 2021
Allowed me to pull off road to a safe spot; ordered xrays
Jul 5, 2021
Very accommodating
Jul 3, 2021
Fabulous care
Jul 3, 2021
Excellent
Jul 3, 2021
Good
Jul 3, 2021
Good
Jul 3, 2021
Very good experience
Jul 3, 2021
Good - Enjoyed the visit very much. If we had known a wellness visit could be so much fun, we would have done one before
Jul 3, 2021
Very Good ! Dr Garza is always great !
Jul 3, 2021
Very good experience - no cpmplaints at all
Jul 3, 2021
Dr. Garza is extremely patient and compassionate, I am very grateful he is my physician.
Jul 3, 2021
It was a very good visit and Dr. Garza was very thorough and explained all the results of the lab work.
Jul 1, 2021
Dr. Garza's medical knowledge is unmatched in my opinion. He leaves no stone unturned to find the treatment I need.
May 19, 2021
very professional
May 19, 2021
Grateful for Dr. H. Garza, Nurses, and staff!!Thank y'all!!
May 17, 2021
I've been a patient for over 10 years and I have recommended him because of his care and professionalism.
May 17, 2021
Always a pleasure to visit with Dr Garza and staff, they are very professional and willingness to help with any problem.
May 17, 2021
I scheduled online and it was awkward because I couldn't put in the reason for the appointment, I had to choose something close.
May 16, 2021
Dr. Garza always listens well. We are so thankful to have him as our doctor. He truly cares for us. He knows us and our histories, which is so helpful.
May 16, 2021
My wait was because of an emergency Dr. Garza had to attend to. I was not bothered by the wait because I know he's a very conscientious physician.
May 14, 2021
NA
May 14, 2021
NA
May 14, 2021
Many of my family see Dr Garza
May 14, 2021
EXCEPTIONAL STAFF
May 14, 2021
NA
May 14, 2021
Dr Garza & staff are SUPER
May 14, 2021
THE ONLY REASON I USE YOUR FIRM IS DR.GARZA
May 14, 2021
Staff does not like working there
May 14, 2021
Dr. Garza was great at explaining my condition and the treatment! He is always thoughtful and listens to any suggestions or questions that I have about my condition and treatment.
May 13, 2021
Dr. Garza takes the time to listen to and discuss my health concerns.
May 13, 2021
The Patient Portal to update health information prior to arrival was very useful and decreased the wait time at the clinic.
May 8, 2021
I tell everybody about my medical team
May 8, 2021
Dr Garza is a God send he explains everything, he encourages me to work on my goals and he is just great he really saved my life
May 8, 2021
no problems in these areas
May 8, 2021
Bobbie is the best is always thorough makes me feel part of my visit not just a pt
May 8, 2021
this is the best and the most professional med
May 6, 2021
Friendly staff.
May 6, 2021
friendly and thorough
May 4, 2021
Good relationship with Dr. Garza and staff.
May 4, 2021
While checking in, another person came to the check-in next to me. The receptionist asked her to leave explaining that this was a privacy issue.
May 4, 2021
na
May 4, 2021
na
May 4, 2021
n/a
May 4, 2021
Friendly, professional, focused, knowledgeable
May 3, 2021
pleasant, courteous staff
May 3, 2021
really liked and trusted Dr. Garza - very thorough and real
May 3, 2021
DR G is awesome
May 1, 2021
It was nice to have a virtual visit since I was dizzy and not feeling well.
Apr 30, 2021
i have complete confidence in Dr Garza
Apr 30, 2021
very good as always!
Apr 30, 2021
Dr Garza and the entire staff are pleasant and always respectful.
Apr 29, 2021
Top doctor and nurse in San Antonio!
Apr 28, 2021
The portal automated message is very concerning. It doesn't make a patient comfortable or confident that anyone is monitoring/reading messages.
Apr 27, 2021
Dr Garza is the best. Anyone would be fortunate to have him as their physician. Dr Garza has my complete trust for my health care.
Apr 27, 2021
excellent and professional and caring
Apr 27, 2021
pre registering on line somewhat laborious and time consuming
Apr 25, 2021
no problems. everything was good
Apr 25, 2021
Communication from front office staff and my pharmacy is always a mess. When I personally call the office, most of the time I get an answering service no matter what time of day. I use the portal also.
Apr 25, 2021
Felt like my visit was hurried. I didn't get the personal medical sensitivity of questions I usually do. My questions were addressed.
Apr 25, 2021
I got a phone message from a lady stating the dr. Called in a new Med for me. No explanation whatsoever.
Apr 23, 2021
all went well for gettin g an appointment
Apr 23, 2021
Dr. Garza is the best!
Apr 23, 2021
i didn't have a problem, just routine tests before eye surgery
Apr 23, 2021
Wait time was longer than usual, but everything else was excellent
Apr 22, 2021
good
Apr 22, 2021
great
Apr 22, 2021
good
Apr 22, 2021
good
Apr 22, 2021
always great experience
Apr 22, 2021
Is always a great experience
Apr 21, 2021
I have been taken care of by Dr. Herberto Garza for over 15 years and I have no complaints.
Apr 21, 2021
not very personable especially since first visit with him
Apr 21, 2021
portal is difficult to enter password
Apr 18, 2021
Very good
Apr 18, 2021
I think these surveys are dumb. dr. Garza is a smart caring doctor and shouldn't have to met an administrator's "metrics". this is part of what's killing the soul of the American health care system
Apr 16, 2021
all great service
Apr 16, 2021
I would recommend everyone to dr Garza he is great
Apr 16, 2021
good
Apr 16, 2021
dr Garza is the best!
Apr 16, 2021
have never had bad experience
Apr 16, 2021
great experience
Apr 16, 2021
good
Apr 16, 2021
good
Apr 15, 2021
Dr Garza saw me on an emergency basis and I was seen the same day I called. I really appreciated that.
Apr 15, 2021
very difficult to get to the web site for me
Apr 15, 2021
Dr Gar/ and nurses excellent
Apr 15, 2021
Dr. Garza is a special kind of doctor. He immediately made me feel at ease knowing he was the right doctor for me. I'm grateful.
Apr 15, 2021
Bobby was great
Apr 14, 2021
everything was good
Apr 14, 2021
no issues here
Apr 14, 2021
Dr Garza is always thorough in his examinations.
Apr 14, 2021
excellent service
Apr 14, 2021
no issues or problems
Apr 14, 2021
everything was good
Apr 6, 2021
Seemed to be missing a few workers at the check in desk, so the ones there were working hard to help everyone.
Apr 6, 2021
I had a hard time getting my computer to connect with the doctors