Paul H. Smith, Jr. MD

Patient Satisfaction Survey

Overall Satisfaction
4.9 out of 5
483 Ratings
167 Comments

Education

  • Board Certified Internal Medicine
  • Internship and Residency, Vanderbilt University Hospital, Nashville, Tenn.
  • Medical School, Vanderbilt University School of Medicine, Nashville, Tenn.
  • Graduate, Vanderbilt University, Nashville, Tenn.
  • Medical Director, The Forum at Lincoln Heights
  • Medical Director, Brookdale - Alamo Heights
  • Member of the Texas Medical Association, Bexar County Medical Society and Christian Medical and Dental Association

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.9
Provider showed concern
4.9
Friendliness/courtesy of CP
4.9
CP spoke using clear language
4.9
Provider explained things clearly
4.9
Provider included you in decisions
4.9
Patients' confidence in CP
4.9
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Jan 29, 2022
Good experience on all aspects.
Jan 29, 2022
Dr. Smith was very thorough and answered all of my questions.
Jan 29, 2022
First time doing a Virtual Visit with Dr. Smith and it went very well and was very easy to do.
Jan 28, 2022
Apparently, I was the last appointment prior to lunch break, so this was a very quick appointment.
Jan 28, 2022
It's often difficult to get through on the phone lines, otherwise making an appointment online is easy. There are simply some times when a phone conversation is necessary.
Jan 28, 2022
Dr Paul Smith is such a kind, caring doctor-really listens to me and always answers my concerns. He is a feel-good doctor!
Jan 28, 2022
Sandra, Dr Paul Smith's assistant, is exceptional with a friendly and positive attitude.
Jan 28, 2022
Courteous and helpful.
Jan 28, 2022
Excellent office staff, no waiting
Jan 25, 2022
Again, very professional medical and personal services here. Great and friendly staff.
Jan 25, 2022
I am fully satisfied with all medical services provided and with all staff involved in this business.
Jan 25, 2022
Dr. Paul Smith has always been professional, courteous and friendly. He fully explains my results of any labs, or exam and discusses all options so I can make a decision. I have always looked forward to meeting with him. He even listens to other concerns I may have. I have recommended him to others in the past and will continue to do so.
Jan 25, 2022
First time I deal with this nurse assistant. She was courteous, friendly and prompt. Explained to me my vitals, etc.
Jan 25, 2022
Seen in a timely manner, and courteous staff.
Jan 25, 2022
I have been a patient for several years, very satisfied with all aspects of the clinic and my doctor Paul Smith.
Jan 23, 2022
Very good first experience
Jan 22, 2022
Only a few were wearing masks
Jan 22, 2022
The nurse or assistant that did my vitals was very nice and friendly.
Jan 22, 2022
The receptionist is very indifferent and rude. EVERY VISIT! Felicia.
Jan 22, 2022
I won't come so early next time.
Jan 22, 2022
Emails are easier than telephone which took getting used to.
Jan 21, 2022
Masks were worn because of COVID.
Jan 21, 2022
We discussed a new problem...q GERD. And OCT treatment, he explained how different products worked and which was better for my condition.
Jan 21, 2022
No problem. Regularly scheduled follow up visit.
Jan 21, 2022
No delays
Jan 21, 2022
Appointment scheduled at end of last visit
Jan 18, 2022
Dr Smith is the best!!!!
Jan 18, 2022
Everything was super easy
Jan 18, 2022
I already have told others about Dr Smith and how much I like his care of me.
Jan 16, 2022
Always very helpful
Jan 16, 2022
Gina is always very friendly and helpful.
Jan 16, 2022
Phone usually is seldom answered.
Jan 15, 2022
Very good experience
Jan 15, 2022
Very good
Jan 15, 2022
Very good experience
Jan 15, 2022
Very good experience
Jan 14, 2022
Good
Jan 14, 2022
Good
Jan 14, 2022
Staff very helpful, good
Jan 14, 2022
I have and will continue to recommend Dr. Smith because he is probably the best doctor I have ever had.
Jan 14, 2022
I just felt like I was bothering her.
Jan 14, 2022
On this visit, the wait was not very long.
Jan 14, 2022
Other than Dr. Smith, the staff there is not very friendly. Even the people in the lab aren't that friendly. I felt like I was bothering the nurse who did my intake.
Jan 11, 2022
Easy to use the portal. Was contacted early Monday morning after emailing Sunday afternoon.
Jan 10, 2022
Good
Jan 10, 2022
Good bedside manner Everyone was great
Jan 9, 2022
Dr. Paul Smith and his people are always great.
Jan 6, 2022
As this was my first visit with Dr. Smith I had to wait approximately three months for an appointment
Jan 5, 2022
I highly recommend Dr. Paul Smith!
Jan 5, 2022
Dr. Paul Smith regards me as a valuable being. He's bedside manner show professionalism and wisdom. I recommend Dr. Smith to my family and friends.I truly feel at home with Dr. Smith and his staff. He is my teacher.
Jan 5, 2022
I don't think your phone line is effective. After a few minutes the phone system sends you into voice mail. Many times I have to call again and get on queue some times when I'm the next caller!
Jan 5, 2022
Dr smith is a good listener and good at explaining care plans. He is easy to talk with.
Jan 1, 2022
Dr. Smith is an experience and attentive physician.He explains well and listens to the concerns of his patients and addresses them as well.
Jan 1, 2022
The staff was friendly, professional and helpful .
Oct 13, 2021
Dr. Smith is the best primary care provider that I have had in my adult life.
Oct 9, 2021
So friendly
Oct 9, 2021
Everyone is always so nice and caring
Oct 2, 2021
Always efficient.
Oct 2, 2021
Professional
Oct 2, 2021
Usually very difficult to get through on the phone, however Felicia answered promptly and got me scheduled for SDA. Worked how I would expect.
Oct 2, 2021
Dr Smith is a great Doctor
Sep 27, 2021
Dr. Smith and his nurse Gina, have always been available, professional, and thorough. Robert at the front has also been very considerate, helpful, and efficient. The other staff at the front desk often don't greet me, look me in the eye, or are often not very pleasant. I realize COVID has stressed out medical staff, but it was like this before COVID. They also do not speak clearly and speak too fast to understand what they are saying. I like to know who I'm talking to, and when I ask their name they seem to react Impatiently. This Is very frustrating when you don't feel well and speak to someone that has an attitude when answering the phone.I would recommend your practice based on my opinion of Dr. Smith and his nurse Gina.
Sep 27, 2021
Dr. Smith has been my PCP for 15 years. He is always on time, and I have rarely had to wait in the exam room for more than 5 minutes. He has always been pleasant, listens to me, and is ready with a suggestion or procedure to help. He has always been available for any urgent care help after hours unless he's out of town, and then there is always a doctor available to help in his place.
Sep 27, 2021
It's often difficult to get through on the phone, so I've found that sometimes it's easier to just drive over to the office in order to speak to staff or drop off paperwork.
Sep 26, 2021
Was greeted by a receptionist wearing no maskAltho sign on door says to wear one. Was Told to sit. I waited 30 min as nurse wasn't informed I was there. Even Dr Smith looked for me as I'm a long time patient.
Sep 26, 2021
After I saw the nurse and Dr allWas fine. Just waited too long To see them.
Sep 24, 2021
I have already recommended Doctor Smith to others.
Sep 24, 2021
Everything was done correctly.
Sep 24, 2021
Doctor Smith is an excellent physician. He is always attentive to my concerns and has an excellent manner with his patient.
Sep 24, 2021
The nurse was friendly and listened to my concerns .
Sep 24, 2021
Everything was very good.
Sep 24, 2021
Everything was very good.
Sep 24, 2021
Trying to get help with portal and I never connected with portal.
Sep 24, 2021
Calls are not immediately answered. Usually need to leave a message
Sep 24, 2021
Not at all
Sep 24, 2021
No problems at all
Sep 18, 2021
My appointment was in the morning. I waited 20 min in the exam room because we were waiting for the results of my X-ray from the afternoon before.
Sep 15, 2021
Wish name tags for those that greet you & check you out too.
Sep 15, 2021
Prepped by Sandra & then Dr. SMITH came in.
Sep 15, 2021
All attention to detail.
Sep 15, 2021
Good
Sep 15, 2021
Good
Sep 15, 2021
All good
Sep 15, 2021
Good
Sep 15, 2021
All good
Sep 13, 2021
Good
Sep 9, 2021
No concerns.
Sep 9, 2021
I would suggest to any friends that they would feel comfortable and confident in Dr. Smith and staff.
Sep 9, 2021
Very pleasant experience all around.
Sep 9, 2021
I was very pleased with my care and I have confidence in my doctor.
Sep 6, 2021
Dr. Smith is always professional and caring. He never rushes through your visit and he listens, taking all concerns in. He is very thoughtful and a great provider!
Sep 6, 2021
Your staff always seems uptight and put out that they have to deal with people
Sep 4, 2021
She was very kind.
Sep 3, 2021
Again, I was very satisfied with this visit
Sep 3, 2021
Very good expierence
Sep 2, 2021
I provided Dr. Smith's name and phone number to a neighbor.
Sep 2, 2021
I'm very pleased with Dr. Smith. He asked good questions as well as providing good answers. We spoke about COVID and I'm so happy to be vaccinated.
Sep 2, 2021
Great job by nurse. I felt calm while she took my information. She's very good at her job.
Sep 2, 2021
Professional staff from when I arrived to when I scheduled my next appointment.
Aug 8, 2021
Dr Smith is fantastic.
Aug 6, 2021
I am very happy with the entire staff and I feel very safe there.
Aug 6, 2021
The nursing staff is always very kind and courteous.
Aug 6, 2021
Excellent
Aug 6, 2021
Excellent
Aug 6, 2021
I would recommend Dr Smith to anyone that needs a great primary Dr. His staff are excellent.
Aug 6, 2021
Great staff , awesome Dr . Dr smith is the best and most understanding I've ever seen .
Aug 6, 2021
I didn't see any personal safety precautions.
Aug 6, 2021
Others that I know are familiar with Dr Smith have even stated he "is a legend"! Both my husband and I are happy with Dr Smith. Great assistant having Gina there to help us both from the office and working from home, we appreciate her effectiveness, professionalism and kindness.
Aug 6, 2021
Dr. Smith always has the best advice and listen to what we have concerns about
Aug 4, 2021
Have recommended Dr. Smith to several friends. He cared for our parents while at the FORUM years ago and we are privileged to have him care for us.
Aug 3, 2021
NA
Aug 3, 2021
Place very clean.
Aug 3, 2021
Very nice caring people!
Aug 3, 2021
Everyone took time to listen to reason why we were there.
Aug 3, 2021
NA
Aug 3, 2021
Difficult to reach receptionist through BHS portal
Jul 24, 2021
I recommended Dr Smith to my niece & my sister-in-law. My niece & her family are very pleased with him. Sister-in-law went with Dr Garza.
Jul 24, 2021
Very clean clinic-all staff diligent in their safety practices.
Jul 24, 2021
Gina, Dr Smith's nurse is super & also his assistant, Sandra.
Jul 24, 2021
All good experiences!
Jul 24, 2021
Dr Paul Smith is the best physician I've had over the years. He listens & always answers my questions so I can understand. He is an outstanding asset to Med1st! Gina & rest of staff & admin are first rate.
Jul 24, 2021
Wait time has always been very good.
Jul 21, 2021
Good
Jul 21, 2021
Knowledgeable and friendly
Jul 21, 2021
All great!
Jul 21, 2021
I needed to be seen, initially without an appointment, and Dr. Smith fit me in. Very thankful!
Jul 21, 2021
Great experience, time spent very reasonable!
Jul 19, 2021
Not connected to the portal and it is hard to get to the doctor with a message unless you use the answering service.
Jul 19, 2021
Overall good
Jul 19, 2021
Overall good
Jul 19, 2021
Overall good
Jul 19, 2021
They've always been very pleasant
Jul 19, 2021
Dr. Smith has always been very courteous and caring
Jul 19, 2021
I can never talk to a person when I make a call for an appointment or a question
Jul 17, 2021
Good
Jul 17, 2021
Good
Jul 17, 2021
Good
Jul 16, 2021
I like my doctor but really take issue with the reception staff. I mention this in every survey but it never gets better. It is for this reason that I would hesitate to recommend. These folks need to realize that they are the face of the practice and need to provide good customer service. No one really likes to go to the doctor but a friendly greeting can go a long way toward making it better
Jul 16, 2021
No one smiles or engages patients. They all seem unhappy
Jul 16, 2021
Dr. Smith is extremely competent and an outstanding listener. I've never had the "white coat" syndrome when seeing him!
Jul 15, 2021
Great.
Jul 15, 2021
We love Dr. Smith. We recommend him every chance we get.
Jul 15, 2021
We trust them.
Jul 15, 2021
She was great.
Jul 15, 2021
It's always a great experience.
Jul 15, 2021
Everyone is always great, especially Dr. Smith. Thanks.
Jul 11, 2021
All staff very nice and it was easy talking with Dr Smith.
Jul 11, 2021
Everything was fine
Jul 10, 2021
Very good
Jul 10, 2021
Good
Jul 10, 2021
Good
Jul 10, 2021
Good
Jul 10, 2021
Good
Jul 10, 2021
Good
Jul 10, 2021
Good experienceDr Smith took time and was very attentive
Jul 10, 2021
Good
Jul 10, 2021
Dr. Paul Smith is excellent.
Jul 10, 2021
There are absolutely no complaints......all went smoothly.
Jul 10, 2021
All was very good.
Jul 10, 2021
I was very satisfied with the staff. I have great confidence in Dr. Paul Smith.
Jul 9, 2021
It was all good!
Jul 9, 2021
It was my first visit so it took a little longer in order to complete paperwork.
Jul 9, 2021
It was a positive experience!
Jul 9, 2021
Been with Dr Smith for many years and think he is the best.
Jul 3, 2021
The medical assistant was great, she didn't rush to get my vitals and review medications! We need more medical assistants like her! She exceeded my expectations when it came to patient care!
Jul 3, 2021
The only thing I can say is the receptionist area should smile a little more and not be on their phone when patients walk in! They should also make an attempt to look at patients and not just their screen!
Jul 3, 2021
The times I have been here to doctor smith's office I've been nothing but pleased! He is very thorough, kind, and caring for his patients! Something not many providers can say they do!