Paul H. Smith, Jr. MD

Patient Satisfaction Survey

Overall Satisfaction
4.9 out of 5
500 Ratings
227 Comments

Education

  • Board Certified Internal Medicine
  • Internship and Residency, Vanderbilt University Hospital, Nashville, Tenn.
  • Medical School, Vanderbilt University School of Medicine, Nashville, Tenn.
  • Graduate, Vanderbilt University, Nashville, Tenn.
  • Medical Director, The Forum at Lincoln Heights
  • Medical Director, Brookdale - Alamo Heights
  • Member of the Texas Medical Association, Bexar County Medical Society and Christian Medical and Dental Association

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.9
Provider showed concern
4.9
Friendliness/courtesy of CP
4.9
CP spoke using clear language
4.8
Provider explained things clearly
4.9
Provider included you in decisions
4.9
Patients' confidence in CP
4.8
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Oct 13, 2021
Dr. Smith is the best primary care provider that I have had in my adult life.
Oct 9, 2021
So friendly
Oct 9, 2021
Everyone is always so nice and caring
Oct 2, 2021
Always efficient.
Oct 2, 2021
Professional
Oct 2, 2021
Usually very difficult to get through on the phone, however Felicia answered promptly and got me scheduled for SDA. Worked how I would expect.
Oct 2, 2021
Dr Smith is a great Doctor
Sep 27, 2021
Dr. Smith and his nurse Gina, have always been available, professional, and thorough. Robert at the front has also been very considerate, helpful, and efficient. The other staff at the front desk often don't greet me, look me in the eye, or are often not very pleasant. I realize COVID has stressed out medical staff, but it was like this before COVID. They also do not speak clearly and speak too fast to understand what they are saying. I like to know who I'm talking to, and when I ask their name they seem to react Impatiently. This Is very frustrating when you don't feel well and speak to someone that has an attitude when answering the phone.I would recommend your practice based on my opinion of Dr. Smith and his nurse Gina.
Sep 27, 2021
Dr. Smith has been my PCP for 15 years. He is always on time, and I have rarely had to wait in the exam room for more than 5 minutes. He has always been pleasant, listens to me, and is ready with a suggestion or procedure to help. He has always been available for any urgent care help after hours unless he's out of town, and then there is always a doctor available to help in his place.
Sep 27, 2021
It's often difficult to get through on the phone, so I've found that sometimes it's easier to just drive over to the office in order to speak to staff or drop off paperwork.
Sep 26, 2021
Was greeted by a receptionist wearing no maskAltho sign on door says to wear one. Was Told to sit. I waited 30 min as nurse wasn't informed I was there. Even Dr Smith looked for me as I'm a long time patient.
Sep 26, 2021
After I saw the nurse and Dr allWas fine. Just waited too long To see them.
Sep 24, 2021
I have already recommended Doctor Smith to others.
Sep 24, 2021
Everything was done correctly.
Sep 24, 2021
Doctor Smith is an excellent physician. He is always attentive to my concerns and has an excellent manner with his patient.
Sep 24, 2021
The nurse was friendly and listened to my concerns .
Sep 24, 2021
Everything was very good.
Sep 24, 2021
Everything was very good.
Sep 24, 2021
Trying to get help with portal and I never connected with portal.
Sep 24, 2021
Calls are not immediately answered. Usually need to leave a message
Sep 24, 2021
Not at all
Sep 24, 2021
No problems at all
Sep 18, 2021
My appointment was in the morning. I waited 20 min in the exam room because we were waiting for the results of my X-ray from the afternoon before.
Sep 15, 2021
Wish name tags for those that greet you & check you out too.
Sep 15, 2021
Prepped by Sandra & then Dr. SMITH came in.
Sep 15, 2021
All attention to detail.
Sep 15, 2021
Good
Sep 15, 2021
Good
Sep 15, 2021
All good
Sep 15, 2021
Good
Sep 15, 2021
All good
Sep 13, 2021
Good
Sep 9, 2021
No concerns.
Sep 9, 2021
I would suggest to any friends that they would feel comfortable and confident in Dr. Smith and staff.
Sep 9, 2021
Very pleasant experience all around.
Sep 9, 2021
I was very pleased with my care and I have confidence in my doctor.
Sep 6, 2021
Dr. Smith is always professional and caring. He never rushes through your visit and he listens, taking all concerns in. He is very thoughtful and a great provider!
Sep 6, 2021
Your staff always seems uptight and put out that they have to deal with people
Sep 4, 2021
She was very kind.
Sep 3, 2021
Again, I was very satisfied with this visit
Sep 3, 2021
Very good expierence
Sep 2, 2021
I provided Dr. Smith's name and phone number to a neighbor.
Sep 2, 2021
I'm very pleased with Dr. Smith. He asked good questions as well as providing good answers. We spoke about COVID and I'm so happy to be vaccinated.
Sep 2, 2021
Great job by nurse. I felt calm while she took my information. She's very good at her job.
Sep 2, 2021
Professional staff from when I arrived to when I scheduled my next appointment.
Aug 8, 2021
Dr Smith is fantastic.
Aug 6, 2021
I am very happy with the entire staff and I feel very safe there.
Aug 6, 2021
The nursing staff is always very kind and courteous.
Aug 6, 2021
Excellent
Aug 6, 2021
Excellent
Aug 6, 2021
I would recommend Dr Smith to anyone that needs a great primary Dr. His staff are excellent.
Aug 6, 2021
Great staff , awesome Dr . Dr smith is the best and most understanding I've ever seen .
Aug 6, 2021
I didn't see any personal safety precautions.
Aug 6, 2021
Others that I know are familiar with Dr Smith have even stated he "is a legend"! Both my husband and I are happy with Dr Smith. Great assistant having Gina there to help us both from the office and working from home, we appreciate her effectiveness, professionalism and kindness.
Aug 6, 2021
Dr. Smith always has the best advice and listen to what we have concerns about
Aug 4, 2021
Have recommended Dr. Smith to several friends. He cared for our parents while at the FORUM years ago and we are privileged to have him care for us.
Aug 3, 2021
NA
Aug 3, 2021
Place very clean.
Aug 3, 2021
Very nice caring people!
Aug 3, 2021
Everyone took time to listen to reason why we were there.
Aug 3, 2021
NA
Aug 3, 2021
Difficult to reach receptionist through BHS portal
Jul 24, 2021
I recommended Dr Smith to my niece & my sister-in-law. My niece & her family are very pleased with him. Sister-in-law went with Dr Garza.
Jul 24, 2021
Very clean clinic-all staff diligent in their safety practices.
Jul 24, 2021
Gina, Dr Smith's nurse is super & also his assistant, Sandra.
Jul 24, 2021
All good experiences!
Jul 24, 2021
Dr Paul Smith is the best physician I've had over the years. He listens & always answers my questions so I can understand. He is an outstanding asset to Med1st! Gina & rest of staff & admin are first rate.
Jul 24, 2021
Wait time has always been very good.
Jul 21, 2021
Good
Jul 21, 2021
Knowledgeable and friendly
Jul 21, 2021
All great!
Jul 21, 2021
I needed to be seen, initially without an appointment, and Dr. Smith fit me in. Very thankful!
Jul 21, 2021
Great experience, time spent very reasonable!
Jul 19, 2021
Not connected to the portal and it is hard to get to the doctor with a message unless you use the answering service.
Jul 19, 2021
Overall good
Jul 19, 2021
Overall good
Jul 19, 2021
Overall good
Jul 19, 2021
They've always been very pleasant
Jul 19, 2021
Dr. Smith has always been very courteous and caring
Jul 19, 2021
I can never talk to a person when I make a call for an appointment or a question
Jul 17, 2021
Good
Jul 17, 2021
Good
Jul 17, 2021
Good
Jul 16, 2021
I like my doctor but really take issue with the reception staff. I mention this in every survey but it never gets better. It is for this reason that I would hesitate to recommend. These folks need to realize that they are the face of the practice and need to provide good customer service. No one really likes to go to the doctor but a friendly greeting can go a long way toward making it better
Jul 16, 2021
No one smiles or engages patients. They all seem unhappy
Jul 16, 2021
Dr. Smith is extremely competent and an outstanding listener. I've never had the "white coat" syndrome when seeing him!
Jul 15, 2021
Great.
Jul 15, 2021
We love Dr. Smith. We recommend him every chance we get.
Jul 15, 2021
We trust them.
Jul 15, 2021
She was great.
Jul 15, 2021
It's always a great experience.
Jul 15, 2021
Everyone is always great, especially Dr. Smith. Thanks.
Jul 11, 2021
All staff very nice and it was easy talking with Dr Smith.
Jul 11, 2021
Everything was fine
Jul 10, 2021
Very good
Jul 10, 2021
Good
Jul 10, 2021
Good
Jul 10, 2021
Good
Jul 10, 2021
Good
Jul 10, 2021
Good
Jul 10, 2021
Good experienceDr Smith took time and was very attentive
Jul 10, 2021
Good
Jul 10, 2021
Dr. Paul Smith is excellent.
Jul 10, 2021
There are absolutely no complaints......all went smoothly.
Jul 10, 2021
All was very good.
Jul 10, 2021
I was very satisfied with the staff. I have great confidence in Dr. Paul Smith.
Jul 9, 2021
It was all good!
Jul 9, 2021
It was my first visit so it took a little longer in order to complete paperwork.
Jul 9, 2021
It was a positive experience!
Jul 9, 2021
Been with Dr Smith for many years and think he is the best.
Jul 3, 2021
The medical assistant was great, she didn't rush to get my vitals and review medications! We need more medical assistants like her! She exceeded my expectations when it came to patient care!
Jul 3, 2021
The only thing I can say is the receptionist area should smile a little more and not be on their phone when patients walk in! They should also make an attempt to look at patients and not just their screen!
Jul 3, 2021
The times I have been here to doctor smith's office I've been nothing but pleased! He is very thorough, kind, and caring for his patients! Something not many providers can say they do!
May 24, 2021
good experience
May 22, 2021
Stop pushing an experimental gene therapy. When the jab is proven and approved in 2023 and I can read the now blank inserts, we can talk about it.
May 22, 2021
I have already recommended friends to Dr Smith
May 22, 2021
my wife will be changing physicians to Dr Smith later in the year.
May 22, 2021
overall a great experience
May 22, 2021
all of the staff was very pro and responsive to any of my requests.
May 22, 2021
we had a very good first meeting and exam with Dr . Paul Smith. I am excited to have a new and excellent physician.
May 22, 2021
I am very happy to be a new patient of Dr Paul Smith and was very impressed by his knowledge, caring and follow up to solve my medical problems.
May 22, 2021
Outstanding
May 22, 2021
Very good
May 19, 2021
Check out at end of appointment. Melinda Medina......EXCELLENT! I hope I got her name correct. She is a wonderful representative of Dr. Smith's staff.
May 19, 2021
great medical care
May 19, 2021
excellent visit
May 19, 2021
excellent medical care
May 19, 2021
excellent
May 19, 2021
very good experience
May 19, 2021
excellent service
May 18, 2021
extremely difficult getting through on the phone lines to even talk to someone.....almost impossible...In fact, I have often driven to the office in order to speak to staff.
May 18, 2021
I was recommended to Dr. Paul Smith by my Ophthalmologist Dr. Fernando Trujillo. I'm glad he did.
May 18, 2021
Dr. Smith took the time and effort in assessing my healrh needs, thank you so much!
May 17, 2021
Never have had a bad experience
May 16, 2021
Very happy to assist
May 16, 2021
cordial staff
May 14, 2021
Bad experience. Very curt and non-attentive staff at the registration desk.
May 13, 2021
Everything in this department was perfectly fine as usual!
May 13, 2021
Dr. Smith addressed any questions I had and explained test results (blood work) thoroughly.
May 13, 2021
She was efficient and thorough.
May 13, 2021
My experience was completely positive. I appreciate how each part of the visit was carried out so smoothly.
May 12, 2021
great
May 12, 2021
great
May 12, 2021
great
May 12, 2021
great
May 12, 2021
friendly & professional
May 12, 2021
great
May 11, 2021
I highly value Dr Smith's opinions and trust him totally with my healthcare.
May 11, 2021
Sandra, the nurse assistant did an excellent job.
May 11, 2021
I had difficulty with the internet sign in process. I had to complete all the inquiries twice before it was accepted.
May 11, 2021
Medical staff are excellent. But, I have had repeated problems contacting and receiving assistance from some of the office staff. It is extremely difficult getting through to speak with anyone.
May 7, 2021
getting someone to answer the phone in a timely manner and callbacks.
May 6, 2021
My experience with Dr. Smith, as usual, was thorough, professional and personable.
May 6, 2021
the waiting room and the patient room were exceptionally clean and fresh smelling clem to the eye and the nose.
May 6, 2021
the nurse and Dr. Smith took their time with me and took close care of my specific needs for going to see him.
May 6, 2021
Registration online was complex and cumbersome took about 30 minutes. Not as efficient as in-office experience.
May 1, 2021
VERY EASY AND PLEASANT
May 1, 2021
very good
Apr 30, 2021
good experience
Apr 30, 2021
good experience
Apr 30, 2021
good experience
Apr 30, 2021
good experience
Apr 30, 2021
good experience
Apr 30, 2021
good experience
Apr 29, 2021
Very good.
Apr 29, 2021
Very Good.
Apr 29, 2021
Very good experience.
Apr 29, 2021
Very good experience.
Apr 29, 2021
Dr. Paul Smith was excellent! My husband and I were looking for a new doctor after moving from Kilgore, Tx to San Antonio and we found an excellent doctor in Dr. Smith. He was the answer to our establishing a new physician's in San Antonio.
Apr 28, 2021
amazing staff and office!
Apr 28, 2021
Dr. Smith is a perfect doctor for me!
Apr 28, 2021
New to this office ... extremely nice
Apr 27, 2021
Dr. Smith always listens. He is attentive and professional.
Apr 27, 2021
No hello, good morning, or any personable exchange. I was standing at one window (both were without staff). When staff member approached her chair, she said, "I'm at this window" in a curt manner. I told her my info and that I had checked in online. Very strange interaction and seemed unprofessional. Also, she had face masks hanging by her, but she was not wearing a mask. This made me uncomfortable. if she is unable or refuses to wear a mask, the front check in window seems the wrong assignment for her.
Apr 25, 2021
have done so on several occasions.
Apr 25, 2021
always a good experience!
Apr 25, 2021
no delays
Apr 24, 2021
Good visit.
Apr 24, 2021
I didn't have to wait very long to be called in. The Nurse was friendly. Dr. Smith is very easy to talk to and explains everything while going over my charts. Feel lucky that my husband and I have him as our Doctor.
Apr 24, 2021
waiting room was more than 100% full. people were standing or sitting on the floor.
Apr 22, 2021
See previous questions and answers
Apr 22, 2021
I assume the online check and appointment confirmation speeds up/cuts down the wait time. I showed up 15 minutes early checked in at the front desk and almost immediately was met by a nurse or technician and the process started. No wait time and the nurse or technician was almost immediate to start updating my records in the exam room and preparing me to see Dr. Smith. Wow! great service.
Apr 21, 2021
fair
Apr 21, 2021
good
Apr 21, 2021
fair
Apr 19, 2021
good
Apr 19, 2021
all good
Apr 19, 2021
all good!
Apr 19, 2021
it's all good!
Apr 16, 2021
Again, I highly recommend Dr. Paul Smith. This survey and the patient portal are perfect examples of how little I feel valued as a patient. The human interaction is missing. it's more like a horse race from the time I walk in the door until I finally get to see Dr. Smith. I believe it was Zig Ziegler who said, "People don't care how much you know until they know how much you care".
Apr 16, 2021
I love Dr. Smith! I have several health issues and he seems to be my compass in advising and guiding me through the maze of possible solutions. I totally trust him.
Apr 16, 2021
I didn't observe any of those things, but that isn't as important to me as much as how friendly the staff is.
Apr 16, 2021
She was very nice. I know Gina is out on medical leave, but Irma was only there for a short time. I really liked them both. Personally, I feel like the staff has so many demands put in them to perform, the personal factor has gone out the window! Dr. Smith seems to be the only person who takes his time and is interested in me.
Apr 16, 2021
The staff in the registration area seem to be impersonal - just doing their job, but with no warmth.
Apr 16, 2021
I have already recommended Dr Jones to several people.
Apr 16, 2021
no smiling in this registration area- a little more friendliness would really help!
Apr 10, 2021
no delays
Apr 10, 2021
Dr Paul Smith is excellent at explaining & allowing me to make the decision of what treatment option I want to pursue
Apr 10, 2021
all staff were very welcoming & professional
Apr 9, 2021
This was my first visit and I had to wait almost two months to get an appointment When I finally got to the office it was a delightful experience.
Apr 7, 2021
not too friendly
Apr 7, 2021
overall very helpful and friendly
Apr 7, 2021
Again the wait for lab work was over an hour
Apr 7, 2021
The wait for labs was over an hour !
Apr 5, 2021
Dr Smith is PERFECT. I am surprised that you don't already know this.
Apr 3, 2021
always a great visit
Apr 2, 2021
Dr. Smith is easy to talk to, doesn't "talk down", and is engaging. Options for treatments were presented clearly. Very caring and professional.
Apr 2, 2021
staff was friendly and efficient (as with previous visits).
Apr 2, 2021
there were no delays
Apr 1, 2021
All very professional and friendly.
Feb 15, 2021
The Best Doctor I ever had
Feb 14, 2021
Dr. Smith has always been spot on in taking care of whatever problem I have had.
Feb 14, 2021
Irma was wonderful in helping me deal with the technology involved for this Virtual Appointment.
Feb 11, 2021
Did not have to wait long in common waiting area; nearly one hour wait to see doctor.
Feb 11, 2021
Wait time was WAY too long!
Feb 7, 2021
Dr. Smith has always been great, which is why I keep coming back to him.
Feb 7, 2021
Other than the wait, everything was great.
Feb 7, 2021
Dr. Smith isn't taking new patients so I don't recommend him. I would if he did. Since I'm not familiar with the other doctors in the office, I can't recommend them.
Feb 6, 2021
very fluid from entry to exit
Feb 6, 2021
great staff, Irma was fantastic as always
Feb 6, 2021
Dr Smith is the greatest.
Feb 6, 2021
good
Feb 4, 2021
helpful
Feb 4, 2021
when calling, you cannot get to talk with a person directly. Leave a name & phone number and we will call you back. It may be hours before a call will be returned.
Feb 4, 2021
Very pleased
Feb 4, 2021
Very pleased, thank you
Feb 4, 2021
There were no delays.