Paul H. Smith, Jr. MD

4.8

★★★★★

Provider showed concern

4.9

★★★★★

Friendliness/courtesy of CP

4.9

★★★★★

CP spoke using clear language

4.8

★★★★★

Provider explained things clearly

4.8

★★★★★

Provider included you in decisions

4.8

★★★★★

Patients' confidence in CP

4.8

★★★★★

Likelihood of recommending this provider

★★★★★

Jul 24, 2021

Dr Paul Smith is the best physician I've had over the years. He listens & always answers my questions so I can understand. He is an outstanding asset to Med1st! Gina & rest of staff & admin are first rate.

★★★★★

Jul 24, 2021

Gina, Dr Smith's nurse is super & also his assistant, Sandra.

★★★★★

Jul 24, 2021

All good experiences!

★★★★★

Jul 24, 2021

Very clean clinic-all staff diligent in their safety practices.

★★★★★

Jul 24, 2021

I recommended Dr Smith to my niece & my sister-in-law. My niece & her family are very pleased with him. Sister-in-law went with Dr Garza.

★★★★★

Jul 24, 2021

Wait time has always been very good.

★★★★★

Jul 21, 2021

I needed to be seen, initially without an appointment, and Dr. Smith fit me in. Very thankful!

★★★★★

Jul 21, 2021

Knowledgeable and friendly

★★★★★

Jul 21, 2021

All great!

★★★★★

Jul 21, 2021

Good

★★★★★

Jul 21, 2021

Great experience, time spent very reasonable!

★★★★★

Jul 19, 2021

Not connected to the portal and it is hard to get to the doctor with a message unless you use the answering service.

★★★★★

Jul 19, 2021

I can never talk to a person when I make a call for an appointment or a question

★★★★★

Jul 19, 2021

They've always been very pleasant

★★★★★

Jul 19, 2021

Overall good

★★★★★

Jul 19, 2021

Overall good

★★★★★

Jul 19, 2021

Overall good

★★★★★

Jul 19, 2021

Dr. Smith has always been very courteous and caring

★★★★★

Jul 17, 2021

Good

★★★★★

Jul 17, 2021

Good

★★★★★

Jul 17, 2021

Good

★★★★★

Jul 16, 2021

No one smiles or engages patients. They all seem unhappy

★★★★★

Jul 16, 2021

I like my doctor but really take issue with the reception staff. I mention this in every survey but it never gets better. It is for this reason that I would hesitate to recommend. These folks need to realize that they are the face of the practice and need to provide good customer service. No one really likes to go to the doctor but a friendly greeting can go a long way toward making it better

★★★★★

Jul 16, 2021

Dr. Smith is extremely competent and an outstanding listener. I've never had the "white coat" syndrome when seeing him!

★★★★★

Jul 15, 2021

Everyone is always great, especially Dr. Smith. Thanks.

★★★★★

Jul 15, 2021

She was great.

★★★★★

Jul 15, 2021

We love Dr. Smith. We recommend him every chance we get.

★★★★★

Jul 15, 2021

We trust them.

★★★★★

Jul 15, 2021

Great.

★★★★★

Jul 15, 2021

It's always a great experience.

★★★★★

Jul 11, 2021

All staff very nice and it was easy talking with Dr Smith.

★★★★★

Jul 11, 2021

Everything was fine

★★★★★

Jul 10, 2021

Good

★★★★★

Jul 10, 2021

Very good

★★★★★

Jul 10, 2021

Good experienceDr Smith took time and was very attentive

★★★★★

Jul 10, 2021

Good

★★★★★

Jul 10, 2021

Good

★★★★★

Jul 10, 2021

Good

★★★★★

Jul 10, 2021

Good

★★★★★

Jul 10, 2021

Good

★★★★★

Jul 10, 2021

I was very satisfied with the staff. I have great confidence in Dr. Paul Smith.

★★★★★

Jul 10, 2021

All was very good.

★★★★★

Jul 10, 2021

Dr. Paul Smith is excellent.

★★★★★

Jul 10, 2021

There are absolutely no complaints......all went smoothly.

★★★★★

Jul 9, 2021

It was a positive experience!

★★★★★

Jul 9, 2021

It was all good!

★★★★★

Jul 9, 2021

It was my first visit so it took a little longer in order to complete paperwork.

★★★★★

Jul 9, 2021

Been with Dr Smith for many years and think he is the best.

★★★★★

Jul 3, 2021

The times I have been here to doctor smith's office I've been nothing but pleased! He is very thorough, kind, and caring for his patients! Something not many providers can say they do!

★★★★★

Jul 3, 2021

The medical assistant was great, she didn't rush to get my vitals and review medications! We need more medical assistants like her! She exceeded my expectations when it came to patient care!

★★★★★

Jul 3, 2021

The only thing I can say is the receptionist area should smile a little more and not be on their phone when patients walk in! They should also make an attempt to look at patients and not just their screen!

★★★★★

May 24, 2021

good experience

★★★★★

May 22, 2021

Stop pushing an experimental gene therapy. When the jab is proven and approved in 2023 and I can read the now blank inserts, we can talk about it.

★★★★★

May 22, 2021

I am very happy to be a new patient of Dr Paul Smith and was very impressed by his knowledge, caring and follow up to solve my medical problems.

★★★★★

May 22, 2021

all of the staff was very pro and responsive to any of my requests.

★★★★★

May 22, 2021

my wife will be changing physicians to Dr Smith later in the year.

★★★★★

May 22, 2021

overall a great experience

★★★★★

May 22, 2021

I have already recommended friends to Dr Smith

★★★★★

May 22, 2021

we had a very good first meeting and exam with Dr . Paul Smith. I am excited to have a new and excellent physician.

★★★★★

May 22, 2021

Very good

★★★★★

May 22, 2021

Outstanding

★★★★★

May 19, 2021

Check out at end of appointment. Melinda Medina......EXCELLENT! I hope I got her name correct. She is a wonderful representative of Dr. Smith's staff.

★★★★★

May 19, 2021

excellent service

★★★★★

May 19, 2021

excellent

★★★★★

May 19, 2021

excellent medical care

★★★★★

May 19, 2021

excellent visit

★★★★★

May 19, 2021

great medical care

★★★★★

May 19, 2021

very good experience

★★★★★

May 18, 2021

extremely difficult getting through on the phone lines to even talk to someone.....almost impossible...In fact, I have often driven to the office in order to speak to staff.

★★★★★

May 18, 2021

Dr. Smith took the time and effort in assessing my healrh needs, thank you so much!

★★★★★

May 18, 2021

I was recommended to Dr. Paul Smith by my Ophthalmologist Dr. Fernando Trujillo. I'm glad he did.

★★★★★

May 17, 2021

Never have had a bad experience

★★★★★

May 16, 2021

cordial staff

★★★★★

May 16, 2021

Very happy to assist

★★★★★

May 14, 2021

Bad experience. Very curt and non-attentive staff at the registration desk.

★★★★★

May 13, 2021

My experience was completely positive. I appreciate how each part of the visit was carried out so smoothly.

★★★★★

May 13, 2021

She was efficient and thorough.

★★★★★

May 13, 2021

Dr. Smith addressed any questions I had and explained test results (blood work) thoroughly.

★★★★★

May 13, 2021

Everything in this department was perfectly fine as usual!

★★★★★

May 12, 2021

friendly & professional

★★★★★

May 12, 2021

great

★★★★★

May 12, 2021

great

★★★★★

May 12, 2021

great

★★★★★

May 12, 2021

great

★★★★★

May 12, 2021

great

★★★★★

May 11, 2021

Medical staff are excellent. But, I have had repeated problems contacting and receiving assistance from some of the office staff. It is extremely difficult getting through to speak with anyone.

★★★★★

May 11, 2021

Sandra, the nurse assistant did an excellent job.

★★★★★

May 11, 2021

I highly value Dr Smith's opinions and trust him totally with my healthcare.

★★★★★

May 11, 2021

I had difficulty with the internet sign in process. I had to complete all the inquiries twice before it was accepted.

★★★★★

May 7, 2021

getting someone to answer the phone in a timely manner and callbacks.

★★★★★

May 6, 2021

the nurse and Dr. Smith took their time with me and took close care of my specific needs for going to see him.

★★★★★

May 6, 2021

the waiting room and the patient room were exceptionally clean and fresh smelling clem to the eye and the nose.

★★★★★

May 6, 2021

My experience with Dr. Smith, as usual, was thorough, professional and personable.

★★★★★

May 6, 2021

Registration online was complex and cumbersome took about 30 minutes. Not as efficient as in-office experience.

★★★★★

May 1, 2021

VERY EASY AND PLEASANT

★★★★★

May 1, 2021

very good

★★★★★

Apr 30, 2021

good experience

★★★★★

Apr 30, 2021

good experience

★★★★★

Apr 30, 2021

good experience

★★★★★

Apr 30, 2021

good experience

★★★★★

Apr 30, 2021

good experience

★★★★★

Apr 30, 2021

good experience

★★★★★

Apr 29, 2021

Dr. Paul Smith was excellent! My husband and I were looking for a new doctor after moving from Kilgore, Tx to San Antonio and we found an excellent doctor in Dr. Smith. He was the answer to our establishing a new physician's in San Antonio.

★★★★★

Apr 29, 2021

Very good experience.

★★★★★

Apr 29, 2021

Very good experience.

★★★★★

Apr 29, 2021

Very Good.

★★★★★

Apr 29, 2021

Very good.

★★★★★

Apr 28, 2021

amazing staff and office!

★★★★★

Apr 28, 2021

New to this office ... extremely nice

★★★★★

Apr 28, 2021

Dr. Smith is a perfect doctor for me!

★★★★★

Apr 27, 2021

No hello, good morning, or any personable exchange. I was standing at one window (both were without staff). When staff member approached her chair, she said, "I'm at this window" in a curt manner. I told her my info and that I had checked in online. Very strange interaction and seemed unprofessional. Also, she had face masks hanging by her, but she was not wearing a mask. This made me uncomfortable. if she is unable or refuses to wear a mask, the front check in window seems the wrong assignment for her.

★★★★★

Apr 27, 2021

Dr. Smith always listens. He is attentive and professional.

★★★★★

Apr 25, 2021

always a good experience!

★★★★★

Apr 25, 2021

have done so on several occasions.

★★★★★

Apr 25, 2021

no delays

★★★★★

Apr 24, 2021

Good visit.

★★★★★

Apr 24, 2021

I didn't have to wait very long to be called in. The Nurse was friendly. Dr. Smith is very easy to talk to and explains everything while going over my charts. Feel lucky that my husband and I have him as our Doctor.

★★★★★

Apr 24, 2021

waiting room was more than 100% full. people were standing or sitting on the floor.

★★★★★

Apr 22, 2021

I assume the online check and appointment confirmation speeds up/cuts down the wait time. I showed up 15 minutes early checked in at the front desk and almost immediately was met by a nurse or technician and the process started. No wait time and the nurse or technician was almost immediate to start updating my records in the exam room and preparing me to see Dr. Smith. Wow! great service.

★★★★★

Apr 22, 2021

See previous questions and answers

★★★★★

Apr 21, 2021

fair

★★★★★

Apr 21, 2021

good

★★★★★

Apr 21, 2021

fair

★★★★★

Apr 19, 2021

it's all good!

★★★★★

Apr 19, 2021

all good

★★★★★

Apr 19, 2021

good

★★★★★

Apr 19, 2021

all good!

★★★★★

Apr 16, 2021

The staff in the registration area seem to be impersonal - just doing their job, but with no warmth.

★★★★★

Apr 16, 2021

She was very nice. I know Gina is out on medical leave, but Irma was only there for a short time. I really liked them both. Personally, I feel like the staff has so many demands put in them to perform, the personal factor has gone out the window! Dr. Smith seems to be the only person who takes his time and is interested in me.

★★★★★

Apr 16, 2021

I love Dr. Smith! I have several health issues and he seems to be my compass in advising and guiding me through the maze of possible solutions. I totally trust him.

★★★★★

Apr 16, 2021

I didn't observe any of those things, but that isn't as important to me as much as how friendly the staff is.

★★★★★

Apr 16, 2021

Again, I highly recommend Dr. Paul Smith. This survey and the patient portal are perfect examples of how little I feel valued as a patient. The human interaction is missing. it's more like a horse race from the time I walk in the door until I finally get to see Dr. Smith. I believe it was Zig Ziegler who said, "People don't care how much you know until they know how much you care".

★★★★★

Apr 16, 2021

I have already recommended Dr Jones to several people.

★★★★★

Apr 16, 2021

no smiling in this registration area- a little more friendliness would really help!

★★★★★

Apr 10, 2021

no delays

★★★★★

Apr 10, 2021

all staff were very welcoming & professional

★★★★★

Apr 10, 2021

Dr Paul Smith is excellent at explaining & allowing me to make the decision of what treatment option I want to pursue

★★★★★

Apr 9, 2021

This was my first visit and I had to wait almost two months to get an appointment When I finally got to the office it was a delightful experience.

★★★★★

Apr 7, 2021

not too friendly

★★★★★

Apr 7, 2021

overall very helpful and friendly

★★★★★

Apr 7, 2021

The wait for labs was over an hour !

★★★★★

Apr 7, 2021

Again the wait for lab work was over an hour

★★★★★

Apr 5, 2021

Dr Smith is PERFECT. I am surprised that you don't already know this.

★★★★★

Apr 3, 2021

always a great visit

★★★★★

Apr 2, 2021

staff was friendly and efficient (as with previous visits).

★★★★★

Apr 2, 2021

Dr. Smith is easy to talk to, doesn't "talk down", and is engaging. Options for treatments were presented clearly. Very caring and professional.

★★★★★

Apr 2, 2021

there were no delays

★★★★★

Apr 1, 2021

All very professional and friendly.

★★★★★

Feb 15, 2021

The Best Doctor I ever had

★★★★★

Feb 14, 2021

Irma was wonderful in helping me deal with the technology involved for this Virtual Appointment.

★★★★★

Feb 14, 2021

Dr. Smith has always been spot on in taking care of whatever problem I have had.

★★★★★

Feb 11, 2021

Wait time was WAY too long!

★★★★★

Feb 11, 2021

Did not have to wait long in common waiting area; nearly one hour wait to see doctor.

★★★★★

Feb 7, 2021

Other than the wait, everything was great.

★★★★★

Feb 7, 2021

Dr. Smith has always been great, which is why I keep coming back to him.

★★★★★

Feb 7, 2021

Dr. Smith isn't taking new patients so I don't recommend him. I would if he did. Since I'm not familiar with the other doctors in the office, I can't recommend them.

★★★★★

Feb 6, 2021

great staff, Irma was fantastic as always

★★★★★

Feb 6, 2021

Dr Smith is the greatest.

★★★★★

Feb 6, 2021

very fluid from entry to exit

★★★★★

Feb 6, 2021

good

★★★★★

Feb 4, 2021

helpful

★★★★★

Feb 4, 2021

when calling, you cannot get to talk with a person directly. Leave a name & phone number and we will call you back. It may be hours before a call will be returned.

★★★★★

Feb 4, 2021

Very pleased, thank you

★★★★★

Feb 4, 2021

Very pleased

★★★★★

Feb 4, 2021

There were no delays.

Patient Satisfaction Survey

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